Job Description

Salary: $93,770 - 179,240 per year Requirements:

• Bachelors degree, or four years of relevant education and/or experience.
• Four years of infrastructure operations experience.
• Experience supporting 24/7 enterprise environments.
• Experience in a NOC, Enterprise Availability Command Center, operations center, or production support organization.
• Experience supporting cloud-based infrastructure platforms.
• Experience supporting financial services, insurance, healthcare, or other highly regulated industries.
• Experience with Microsoft Windows Server, Red Hat Linux, and VMware.
• Strong knowledge of TCP/IP, DNS, and DHCP.
• Experience with Azure, AWS, and hybrid cloud environments.
• Experience with Docker and Kubernetes.
• Familiarity with Dynatrace, Splunk, Datadog, or AWS CloudWatch.
• Foundational support experience with z/OS, batch processing, and core infrastructure services.
• Experience with ServiceNow or Jira Service Management and incident, change, and problem management.
• Experience supporting cloud platforms with a focus on reliability, performance, and automation.
• Knowledge of SAN, NAS, enterprise storage, backup, recovery, and disaster recovery solutions.
• Experience supporting SQL Server, Oracle, PostgreSQL, or MySQL, including monitoring and performance.
• USAA does not provide visa sponsorship for this role; applicants must not require immigration support now or in the future.

• Design scalable IT infrastructure, implement system changes, automate service delivery and maintenance, and build system monitoring and tooling.
• Independently troubleshoot and resolve complex production technology issues, identify improvement opportunities, and recommend solutions to management.
• Analyze complex outages and identify ways to improve systems.
• Apply engineering best practices, concepts, and patterns consistently.
• Understand customer needs and, with some assistance, identify suitable solutions and ideas.
• Evaluate potential technology solutions with some oversight.
• Mentor junior engineers and potentially peer engineers.
• Develop software-defined infrastructure as code within CI/CD pipelines.
• Identify, measure, monitor, and control risks associated with business activities in line with risk and compliance policies and procedures.
• Provide Tier 2 technical and operational support for enterprise infrastructure, serving as an escalation point for incidents and service requests unresolved by Tier 1 teams.
• Troubleshoot and resolve issues across servers, operating systems, virtualization, cloud services, storage, networking, middleware, databases, and other enterprise infrastructure services.
• Support incident response, service restoration, monitoring, operational problems, and infrastructure stability initiatives in collaboration with the Availability Command Center, Tier 1 Operations, engineering teams, and external vendors.

• AWS
• Azure
• CI/CD
• Cloud
• CloudWatch
• Datadog
• Docker
• Dynatrace
• Support
• JIRA
• Kubernetes
• Linux
• MySQL
• Oracle
• PostgreSQL
• SQL
• Security
• ServiceNow
• Splunk
• TCP/IP
• VMware
• Windows
• ITSM
• Network

More:

At USAA, we work to help our members achieve financial security through competitive products, exceptional service, and trusted advice, with a focus on the military community and their families. Our values include honesty, integrity, loyalty, and service. We are hiring multiple Infrastructure Support Engineers for a role based in San Antonio, Texas, with an in-office schedule of four days per week; relocation assistance is not available. Remote or hybrid flexibility may be available to active-duty military spouses, subject to policy and business needs. The salary range is $93,770–$179,240, with actual pay varying by location, experience, and market data. Employees may also be eligible for performance-based incentives. Our benefits include medical, dental, and vision coverage, a 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off and holidays, 16 paid volunteer hours, wellness programs, career planning, and continuing education. Applications are accepted until the role is filled. We are an equal opportunity employer.

last updated 42 week of 2026

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