Job Description

About Insight Eye Care

Insight Eye Care offers a refined, boutique eyewear experience where craftsmanship, aesthetics, and personalized service come together seamlessly. Recognized as #1 Optometry Practice in the 2026 Best of 716 , our practice is known for its curated collections, elevated atmosphere, and a standard of care that feels both attentive and indulgent.

Our optical gallery showcases distinctive, fashion‑forward frames selected for their quality, artistry, and design. Every interaction is intentional—our team guides clients through a tailored, confidence‑building experience that blends professional expertise with the sophistication of a luxury retail environment.

Joining Insight Eye Care means becoming part of a team that values elegance, precision, and genuine connection. If you appreciate fine details, exceptional service, and helping clients discover eyewear that feels uniquely theirs, you’ll feel right at home.

We are seeking a customer-focused, style-savvy professional to help clients find eyewear that complements their needs, preferences, and lifestyle. In this role, you will help individuals select eyewear, interpret optical prescriptions, and ensure each person receives a comfortable, accurate, and high-quality vision care experience. The ideal candidate enjoys working with people, has an eye for fashion and detail, strong product knowledge and takes pride in helping others feel confident in their eyewear choices.

Responsibilities

• Assist customers with selecting eyeglass frames, lenses, and lens enhancements based on their needs, style preferences, and prescription requirements.
• Interpret and verify optical prescriptions and enter order information accurately.
• Take precise measurements, including pupillary distance, segment height, and other fitting details as needed.
• Adjust, fit, repair, and maintain eyeglasses to ensure comfort and proper alignment.
• Educate customers on lens options, frame materials, coatings, and eyewear care.
• Process orders, track delivery status, and follow up on product readiness or adjustments.
• Provide excellent customer service while addressing questions, concerns, and warranty-related issues professionally.
• Maintain a clean, organized, and welcoming optical sales area.
• Ensure compliance with applicable state licensing requirements, company policies, and professional standards.
• Collaborate with optometrists, ophthalmic staff, and other team members to support a smooth patient experience.

Qualifications

• Active optician license, where required by state or local regulations.
• Experience in optical retail, eyewear dispensing, or a related patient service environment preferred.
• Strong understanding of lenses, frames, coatings, fittings, and eyewear repairs.
• Excellent interpersonal and communication skills with a customer-first approach.
• Strong attention to detail and accuracy when handling prescriptions and order entry.
• Ability to work effectively in a fast-paced environment and manage multiple priorities.
• Basic computer skills and comfort using point-of-sale or optical management systems.
• Professional demeanor, reliability, and a commitment to quality care.

Preferred Skills

• Knowledge of insurance, benefits verification, and vision plan processing.
• Experience with specialty lenses, progressive designs, or custom eyewear solutions.
• Ability to support sales goals while maintaining a high level of service and integrity.
• Experience with frame styling and product recommendations tailored to individual needs.

What We Offer

• A supportive and team-oriented work environment.
• Opportunities to grow your optical knowledge and professional skills.
• Competitive compensation (base pay plus sales commissions).
• PTO.
• Group Health, Dental, DBL and Life insurance.
• 401k Retirement Plan.
• Employee discounts on eyewear.
• The chance to make a meaningful impact by improving the vision and confidence of the people you serve.

If you are passionate about quality eyewear, patient care, and helping others find solutions that fit both their vision and lifestyle, we encourage you to apply.

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